Ask Uncle Willy #10: March 11, 1996
Here is a special installment of Ask Uncle Willy, where Uncle Willy tries to
shed some light on buying a pinball for home use. Uncle Willy's mailbox has
been overflowing with inquiries about buying games, and how to fix them.
Uncle Willy answers your questions about pinball machines. The questions
should be of a general-interest nature, and will be answered via an article
posted in rec.games.pinball, and subsequently archived at:
http://www.wms.com/williams/willyworld.html
Asking questions of a proprietary nature ("How many of game X were produced?"
"What games do you have in the works for this fall?" "What game is designer
Y working on?") will not get you very far, as Uncle Willy is constrained from
answering them.
Mail your questions for Uncle Willy to:
uncle_willy@wms.com
Question:
Can I buy games directly from Williams Electronics Games, Inc.?
Answer:
Williams Electronics does not sell directly to end customers. Much like
an automobile company, Williams has a network of distributors throughout
the world. Your first stop in buying a new pinball or video game should
be at your local distributor. Likewise, if you are looking for parts for
your pinball or video game, your distributor is the place to start look-
ing. The current list of distributors is available at this World Wide
Web address: http://www.pinball.wms.com/dist.html.
Question:
I want to buy an older pinball/video game. Does Williams have Defenders
and Firepowers in stock?
Answer:
Williams Electronics is in the business of producing new arcade equipment.
Games are produced to order, and shipped to distributors as they come off
the assembly line. Just like you wouldn't expect to go to your local
Ford dealer and be able to buy a 1965 Mustang brand new, you would not be
able to buy an older arcade game brand new.
Question:
OK, then, where DO I go to find that classic arcade game?
Answer:
This question has many answers, depending upon how much time you want to
put into tracking down a particular game, how much work you want to put
into making your game playable, and how much money you want to spend.
The easiest way to buy a pinball or video game for home use is to go to
a business that specializes in the sale of games to the home. Look in
the Yellow Pages under "Amusement Devices - Home", or some similar head-
ing. Also, the local advertising newspaper usually will have several
such businesses advertising items for your game room. Visit more than
one such business, if possible, and take time to talk with the proprietors
about what you are looking for. If you have your heart set on a parti-
cular game, it is usually possible to ask them to locate one for you.
Don't expect a bargain from a home game room store. The prices there tend
to be high. However, you must keep in mind what you are paying for. The
game you buy should be completely refurbished and working correctly. The
price should include delivery, setup, and some sort of warranty. You will
probably also get a handful of spare parts, such as pinball rubbers, lamps
and fuses. You also now have someone to call, should you have a problem
with your game. You can expect the store to have the parts on hand to
fix the more common problems that might arise with your game. You should
also get the manual and schematics for your game.
Another good place to check for used games is your local arcade distrib-
utor. Often, they will take games on trade-in from operators buying
new games. Some distributors will even cater to home sales, providing the
sort of service that you can get from a game room store, although you
should keep in mind that the distributor's main customer is the arcade
owner or operator.
If you are seriously thinking about diving into the hobby, and want to
save money by fixing up your own games, you have many avenues from which
to track down games. This takes a lot of time and footwork, and Uncle
Willy would refer you to the rec.games.pinball Frequently Asked Questions
list, where you can find some excellent information on obtaining and
restoring pinball machines.
The newsgroup rec.games.pinball is another place to look for information,
and to ask questions.
For information on video game collecting, you should check out the news-
group rec.games.video.arcade.collecting. You can find the FAQ for that
group at http://www.montefiore.ulg.ac.be/~vecoven/rgvac/rgvacFAQ.html.
Question:
Alright, now I have that classic pinball/video game I've always wanted,
and I'm trying to fix it up. Where do I get parts?
Answer:
For game non-specific parts, you should check out the vendors listed in
the Pinball Archive. This is usually your best bet for pinball rubber,
lamps, coils, flipper links and similar items.
If the game in question is of recent manufacture (say five years or so),
the best place to look is at your distributor. They will either have
parts in stock, or can order them for you.
For an older game, you will have to look at secondary sources. You should
check out some of the resources listed at the Pinball Archive. There are
many businesses that cater to the pinball and video enthusiast. Also,
you should subscribe to a magazine, such as Game Room or pinGame Journal,
to scan the classified ads for items for sale. (Again, visit the Pinball
Archive for the addresses to those magazines.)
Williams also maintains a list of Secondary Resources for the benefit of
collectors and enthusiasts. This list is kept on-line on the World
Wide Web at http://www.pinball.wms.com/oldgames.html.
Question:
How do I find a manual for my pinball/video game?
Answer:
At the risk of sounding like a broken record, the answer again depends
upon the age of the game. For a newer game, your local distributor is the
best bet for purchasing a manual and schematics. Otherwise, check out
the Pinball Archive and the above-mentioned magazines for sources.
Question:
OK, I figure I can tackle the mechanical restoration of my new pinball,
but right now it doesn't function. When I turn it on, the lights come on,
but I don't see anything in the displays, and I can't start a game. What
could be wrong?
Answer:
Anyone who has helped people with repairing pinball games will have read
the above question with a wry smile. On many pinball games, the general
illumination ("GI") lamps will light regardless of the condition of the
"brains" of the pinball machine. In fact, most of the circuit boards can
be removed, and the GI will still light up. If you look closely at a game
in the above-mention condition, you will notice that none of the
controlled lamps (Extra Ball, Bonus X, etc.) will be functioning. This is
because something is keeping the CPU board (the "brains") from functioning
correctly.
Repairing the circuit boards in a pinball machine is an undertaking only
for the qualified technician. If you have not repaired electronic
circuitry before you should seek out a repair service. You may want to
call your distributor for electronic service help. They will have the
equipment to repair newer pinball games, and many distributors welcome
repairs on older pinball electronics as well. Otherwise, your distributor
may be able to refer you to someone in your area who caters to the home
market.
Several pinball repair services are listed in the Pinball Archive FAQ.
Additionally, you may want to check out the services advertising in Game
Room magazine and the pinGame Journal. Most repair services will fix
circuit boards by mail, but you should be comfortable removing and rein-
stalling the boards before attempting this.
Also, you should be aware that a problem in the electronics of a pinball
many times will cause some other problem in the game, such as a burnt
coil or display. (Sometimes, a problem in the pinball, such as an
electrical short, will be responsible for the electronics failure.)
Therefore, just getting your electronics fixed will not always be the end
of your repair. You don't want to put that newly-fixed circuit board back
into a machine just to watch it be damaged again.
Question:
Well, my pinball machine is working fine, except for feature X. What
could be wrong?
Answer:
Uncle Willy is sorry, but it is outside the scope of this column to help
diagnose problems with your pinball machine. For newer games, you will
want to give your local distributor a call. For a game-specific problem
on a newer game, you may want to send email to the appropriate electronic
mail address; see the email contacts at
http://www.pinball.wms.com/contacts.html
For older games, check those repair service resources mentioned above, or
post a question on rec.games.pinball or rec.games.video.arcade.collecting.
Question:
My uncle has this old pinball machine in his basement; what is it worth?
I saw an Addams Family pinball for sale at X dollars; is this a good
price?
Answer:
Pricing a used pinball machine is not a cut-and-dried exercise. A recent
used title has value based upon its earning potential. An older piece is
mainly valued by its collector value. Those in between tend to be
influenced in price by the home game room market. (Many people buying for
a home game room want something that looks nice, or fits into their decor
rather than a particular title.)
A used pinball machine, just like anything else, is worth what someone
will pay for it. Many factors affect this: popularity, availability,
condition. While many games can be restored in functionality, cosmetic
flaws, such as a worn playfield or a flaking backglass, will adversely
affect the value of a game. A game in good cosmetic condition, but need-
ing major mechanical repairs has a reduced value, do to the amount of
time, effort and materials needed to bring it up to standards of desir-
ability.
A pinball of older vintage doesn't necessarily imply that it is of
greater worth. Older games don't have the excitement level of newer
games. Even with the nostalgia factor, the pool of serious collectors is
relatively small, and everyone has different interests. Since pinball
machines require significant floorspace, amassing a sizable collection of
games is not a possibility for most people.
Also keep in mind that one person's trash is another one's treasure.
Uncle Willy has seen friends pay good money for stuff that Uncle Willy
wouldn't haul home for free to use as firewood. On the flipside, however,
Uncle Willy himself has been known to pay a premium for a pinball game
that he just had to have that was in particularly nice condition, and on
which the restoration work had already been done.
All text and images © 1996 Williams Electronics Games, Inc.
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